1. Registrations
1.1. Register on www.rapidaqua.co.za on the online enrolment form and accept the terms and conditions available on enrollment registration.
1.2. Make the payment as specified on the enrolment confirmation email per Swimmer, to book your obligation free lesson as set out in clause 2 and send proof of payment with the above documents to info@rapidaqua.co.za.

2. Obligation free lesson. This is the lesson in which the swimmer/parent/ guardian can view the venue, meet the coach, and decide if they feel Impilo Swimming is suited to their needs. The Coach/Instructor will use the opportunity to meet the swimmer and assess the swimmers’ abilities to place them in a suitable class, should the swimmer/parents/ guardians choose to continue lessons with Impilo Swimming. Once the swimmer chooses to continue with lessons Invoices will be sent out as per clause 5, and be due before the swimmer’s 2nd lesson as per clause 5.3.

3. Contract period.
3.1. The school is open from January to December being closed only on Sundays and Public Holidays with specific closures dates available on request and on the website: www.rapidaqua.co.za
3.2. Terms and conditions are updated when required and then circulated via email, WhatsApp and/or placed on www.rapidaqua.co.za for download. The new terms and conditions will be accepted by the parent / guardian / swimmer, upon the payment of the following months Coaching / instruction fee.

4. Lesson terms and conditions To Ensure that each learner receives the best instruction:
4.1. All lessons will commence punctually and finish according to the roster provided or the agreed time slots.
4.2. All required equipment must be present at all sessions.
4.3. All swimmers need to declare on the WhatsApp Group relevant to the day of their lesson, before 12 on the days of their lessons, that they are attending or not attending (even if a make-up request has been done).
4.4. Failure to declare will result in the swimmer not being able to attend the lesson for that day with no option of a make-up lesson.
4.5 Feedback may be given to Impilo Anonymously via this link, https://forms.gle/CQfSW6eFu7kDeGds6 or by clicking the Feedback button on www.rapidaqua.co.za.

5. Fee’s structure
5.1. Fees Options
5.1.1. 1 x 30-minutes lesson per month
5.1.2. 2 x 30-minute lesson per month
5.1.3. All options subject to annual membership fee
5.2. 30 calendar months’ notice is required for changing between options.
5.3. Monthly coaching/instruction fee together with the first year’s membership fee is due before the swimmer’s 2nd lesson and thereafter on or before the 1st of the day of the month, or as arranged, on or before the 15th of the month.
5.4. All equipment purchased must be paid for within 1 working day of purchase except for special order items, for which, payment is due before we order the items. All product(s) purchased from our store remains the property of Impilo Swimming until paid for in full. Failure to pay within the required time will constitute as fraud and result in a case of fraud being opened with the local police and legal authorities.
5.5. Credits on accounts will never be paid back in cash or via any other form of payment method but held as a school account credit to be applied against future purchases unless paid in error and reported within 24 hours.
5.5.1. Accidental overpayments will only be paid back once payment has cleared in Impilo Swimming’s bank account and reported to Impilo Swimming in writing within 24 hours after the accidental overpayment.
5.5.2. Impilo Swimming requires a letter from the bank stating the same name and surname as that which appears upon the registration forms submitted on application for enrolment.

6. Make-up lessons / lesson cancelations applied for by the swimmer / parent / guardian
6.1. Reason for swimmer / parent / guardian to request make-up lesson(s).
6.1.1. Sick (doctors note provided).
6.1.2. Expected personal problem (travel issues, school closed for day, parent sick with doctor’s note).
6.1.3. Covid 19 contact (10-day isolation).
6.1.4. School activities / appointment i.e., games / matches, plays, parent’s interview, etc. (Proof of the note from the educational institution, stating the swimmers name, date, and time of school event)
6.2. All make-up lessons must be requested on the Google form link provided on www.rapidaqua.co.za or as per https://forms.gle/GezPA8z6SQx8uFyXA
6.3. All applications for make-up lessons must be applied for the day before the intended missed lesson date.
6.4. A maximum of 40% of the total lessons available in a month may be applied for, as make-up lessons.
6.5. Make-up lessons will only be booked at a time suitable to both the swimmer and Impilo Swimming.
6.6. Make-up lessons will only be approved if the swimmers account is fully paid up. If the account is not fully paid up at the time of the make-up lesson application, the application will be denied and cannot be reinstated for any reason even if payment was done after the application date.
6.7. Once a make-up lesson has been booked and accepted by both Impilo Swimming and the swimmer / parent / legal guardian, in writing, it cannot be changed. Should the swimmer not make it to the make-up lesson for any reason, the lesson will be lost.

7. What Happens when Impilo Swimming cancels a lesson?
7.1. Natural causes (make-up lessons offered not counted as part of the 40% limit): The below reasons (7.1.1. to 7.1.6.) to cancel are at the sole discretion of the coach, based on real feel on pool deck and surrounding areas at the time of the lesson. These missed lessons will be offered back to the swimmer in the form of make-up lessons applied for by the swimmer / parent / guardian on the Google form as per clause 6.2.
7.1.1. Bad weather.
7.1.2. Lightening.
7.1.3. Covid 19 deep cleaning.
7.1.4. Unavailability of a coach.
7.1.5. Unsafe conditions either on or off the property.
7.1.6. Unsatisfactory pool conditions.
7.2. Unnatural causes (school account credits)
7.2.1. Public holidays (will be credited, no need for make-up lessons)
7.2.2. Shut down periods (i.e., Christmas, Easter etc.) will be credited, no need for make-up lessons.
7.2.3. National Lockdowns, credits will be applied to accounts, no need for make-up lessons.

8. Deactivation of accounts
8.1. Impilo Swimming will deactivate swimmers accounts if:
8.1.1. Accounts are not settled / up to date within the 3 days grace period starting on the due date as set in clause 5.3. above, therefore the 4th or 18th day of the month.
8.1.2. Upon any breach of the Impilo Swimming Codes of Conduct.
8.1.3. Any negative pool side talk/carpark talk (gossip).
8.1.4. Any occurrence of malicious damage/injury to the property/items or any person while on the property.
8.1.5. If attendance drops to below 60% for two (2) consecutive months (this applies to all missed lessons including where, make-up lessons have been booked and attended). In order for the swimmers to achieve their goals successfully, swimmers need to attend their lessons.
8.1.6. The swimmer issues Impilo Swimming with a permanent cancellation form done via the gooogle link: www.rapidaqua.co.za. or this link. https://forms.gle/wiU18B4qmBf3CTVU6
8.2. Implications to accounts being deactivated
8.2.1. All booked time slots will be lost.
8.2.2. All outstanding make-up lessons will be forfeited and may not be regained, even if the reason for deactivation is resolved.
8.2.3. The annual membership will be cancelled.
8.2.4. Should the account still not be paid after 30 days, the account will be handed over to collection agencies. The account holder will be responsible for all interest and costs incurred by the collection agents.

9. Reactivation of account
9.1. New time slot would need to be selected based on availability of space in the class and the availability of coach/instructor,
9.2. When returning to the program a 10% of the monthly coaching/instruction fee will be charged as a penalty, which needs to be paid before re-entry.
9.3. All outstanding fees from before deactivation must be paid in full.
9.4. Membership together with the first month’s coaching/instruction fee needs to be paid in full before new time slots can be booked.

9.5 General Rules and Disclaimers
9.5.1. Every swimmer / parent / legal guardian further agrees that:
9.5.2 They will take every precaution for the safety and welfare of themselves and any other swimmer whilst on the premises of an Impilo Swimming venue, or during all associated activities.
9.5.3 They will be responsible for their own possessions during lessons.
9.5.4 They hold Impilo Swimming / all associated organization and persons (instructors / coaches / administrative staff) blameless and indemnifies Impilo Swimming School / all associated organization and persons of all prejudice, loss, damages, illness or injury that may occur to themselves and/or the swimmer.
9.5.5 This includes an indemnity against the recovery of cost resulting from damage, loss, and/or medical conditions and hospitalization.
9.5.6 The swimmer / parent / guardian understands that they are responsible for minors outside of their official lesson time. This waiver is unconditional and is given in both their personal capacity and as a parent / guardian of the swimmer.
9.5.7 All signage on the property is to be obeyed at all times.
9.5.8 All verbal instructions issued by staff, volunteers and coaches / instructors are to be obeyed at all times.
9.5.9 NO PERSON MAY ENTER THE PROPERTY OUTSIDE OF BUSINESS HOURS.
9.5.10 NO STAFF, VOLUNTEERS AND COACHES / INSRUCTORS MAY ENTER THE CHANGE ROOMS WITH A SWIMMER OR AID SWIMMERS IN THEIR CHANGING PROCESS.
9.5.11 NO PERSON MAY ENTER ANY BUIDING ON THE PROPERY OF AN IMPILO SWIMMING FOR ANY REASON, WITH EXCEPTION OF THE OFFICE BLOCK.

9.7. Once a single payment has been made, it is accepted that the above terms and conditions of Impilo Swimming School as set out in this document, are wholly accepted, and agreed to by the parent / guardian and / or swimmer, together with the digital acceptance on signing up for lessons.

9.6 Termination of agreement
9.6.1. Invoices are sent out on the 25th of each month, if you will not be returning you need to respond to the invoice/statement email and advise us that you will no longer be returning, on or before the 1st of the following month. (example: you get invoice on 25th March you need to respond to email by no later than 01 April) As well as complete 11.2
9.6.2. Terminations will only be accepted if applied for via Impilo Swimming’s Google form link available on www.rapidaqua.co.za. https://forms.gle/PJuALY26hRdGJziQ6
9.6.3. No verbal, SMS or WhatsApp cancelations will be accepted. Failure to do so will result in the account holder being held liable for all outstanding fees.